It operations expert

Key Roles and Responsibilities:

* As a key member of our IT team, you will serve as a first point of contact for customers, analyzing and resolving technical issues efficiently.
* Employing your expertise to solve incidents and problems with a high degree of success.
* Maintain accurate records of customer interactions and technical solutions employed.
* Offer expert support both remotely and on-site to ensure seamless service delivery.
* Reconfigure and install PC environments to meet evolving business needs.
* Develop comprehensive operational support procedures to enhance team productivity.
* Create engaging technical content to enrich our knowledge database and drive informed decision-making.
* Manage application testing and administration to guarantee system reliability and performance.
* Collaborate closely with system and database administrators to optimize technology integration.

Essential Qualifications:

* Proficient in French and English for effective communication and collaboration.
* ITILV4 certification is highly desirable, with prior attainment considered an advantage.
* A minimum of three years' experience in a similar role, with a proven track record of success.
* Baseline knowledge of network systems and architectures.
* Experience working with ticketing systems to manage and resolve customer complaints.
* Excellent Microsoft Office skills, including proficiency in Word, Excel, and PowerPoint.
* Strong team player with excellent interpersonal and communication skills.

Attractive Benefits Package:

* An attractive salary package with options for company car or other incentives.
* A dedicated training program with personalized development plans to support career growth.
* Exclusive access to extra-legal advantages, including cutting-edge IT equipment and tools.