To strengthen our team at the Darmstadt location, we would like to welcome you as a
Customer Service Representative (m/w/d)
Start: 01 June 2025 or later
As a member of the International Customer Service Team, you will be responsible for pro-cessing orders from our global business partners. Your role will also involve enhancing cus-tomer satisfaction through exceptional service, which will contribute to our growth and suc-cess in the international market.
Main Tasks
* Processing incoming license orders
* Packaging and shipping license dongles
* Communication with our logistics partner
* Sending informational materials (e.g., installation instructions)
* Maintaining and managing customer and product data in our customer portal
* Providing written and telephone support to customers regarding orders, licenses, etc.
* Managing inventory (copy protection dongles, packaging materials, etc.)
* Supporting the sales team
* Collaborating with the sales, finance, and office/secretariat departments
The personal requirements
* Completed vocational training in the commercial sector
* Initial experience in inside sales
* 3+ years of relevant (comparable working experience)
* Good knowledge of Microsoft Office products
* Very high service and customer orientation
* Independent, structured, and goal-oriented work style, with quick comprehension
* Strong teamwork, flexibility, commitment, and communication skills
* Professional manners, a likable and friendly demeanor
* Good German language skills in both written and spoken (B2 or better)
* Good English language skills in both written and spoken (B2 or better - used daily).
What We Offer You
* Exciting and diverse tasks in a dynamic and growth-oriented software company
* Flat hierarchies and efficient decision-making processes
* Modern offices and workspaces, working with the latest technologies
* Flexible working hours
* Company events
* Sports activities and a good work-life balance
* Free beverages, fruit, and snacks
* On-site cafeteria with our own chef
* Good transport connections
* Job ticket available / Job bike available