IT-SPEZIALIST/IN
Grafenwoehr, Germany
Ausschreibungsbereich
WHO MAY APPLY?
Current INTERNAL Local National Employees throughout Germany. This covers all current Local National employees of the U.S. Forces in Germany, including U.S. Air Force and AAFES-Europe within Germany.
AND
EXTERNAL Local National Applicants, who reside in Germany.
Hauptaufgaben
Serves as a IT Specialist (Customer Support) assigned to the local Network Enterprise Center (NEC) with responsibility for performing Break/Fix, Tier 2 Touch Labor, and all technical systems functions with supporting NEC customers. Provides IT support including the installation, configuration, troubleshooting, and customer assistance to support customer requirements; assists senior specialists providing more complex support. Serves as Tier 2 support for IT users with the responsibility for assessing and solving local IT related problems. Creates, administers, and repairs user and group accounts. Administers passwords and coordinates with security manager on all network, server and workstation security issues, including assistance in installing and configuring systems security software and patches. Installs and configures software applications and provides technical support. Administers network security to include assigning user IDs, and appropriate user permissions. Ensures all workstations remain in an operational status by closely monitoring them and identifying and reporting problems immediately. Analyzes and diagnoses hardware, software, networks and system problems reported by users and organizations pertinent to a wide variety of software applications, operating systems and IT equipment. Refers more complex and difficult problems to senior personnel or supervisor. Troubleshoots, investigates and analyzes actual or potential problems in system software, applications software interfacing, and/or IT equipment to isolate causes of malfunctions. Evaluates reported problems, develops modifications and procedures to resolve the problems, and initiate corrective action. Coordinates with IT customers and specialists to identify IT improvements and ways to provide greater effectiveness and economy of services. Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment and software. Reviews installed systems and diagnoses user problems encountered. Resolves problems and conflicts when procured items do not meet with prescribed specifications. Investigates transmission/communications problems and coordinates solutions with specialists. Establishes network access protocols to provide users with local or remote access capabilities. Modifies and adapts precedent solutions to accommodate unique requirements to solve a variety of computer program problems and makes changes to previous approaches to similar problems and situations in order to make a better program/programs interrelationship. Recommends courses of action. Interprets and explains system/network regulations, policies, directives and guidelines. Ensures the rigorous application of information security/information assurance policies, principles, and practices in the accomplishment of work. Provides on-the-job training and feedback to technicians.
Performs other duties as assigned.
Qualifikationsanforderungen
Explanations to the E&T Levels (Education & Training Levels) can be found at the link "Description of the Education & Training Levels".
https://portal.chra.army.mil/mnrs?sys_id=0a86e971cd2d2d10aaffb5ebb50f5ac9&view=sp&id=mnrs_kb_article&table=kb_knowledge
C-6a:
E&T Level I&II: not creditable for positions in this occupational series.
E&T Level III A: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 3 years of job related experience as defined below. E&T Level IIIB, IIIC: PLUS 3 years of job related experience as defined below.
E&T Level IVA: The completed apprenticeship must be in the Computer Science occupation (Informatikkaufmann/frau) or in another area that is directly related to the position to be filled; PLUS 2 years of job related experience as defined below.
E&T Level IVB, C and D: The completed education, training and certification must be in the Computer Science occupation or in another area that is directly related to the position to be filled; PLUS 2 years of job related experience as defined below.
E&T Level V: University or equivalent graduation in a closely related field or study; PLUS 1 year of job related experience.
Or
E&T level V with a state certification in computer science (staatlich geprüfter Informatiker) or a diploma in computer science (Diplominformatiker), (general (Allgemeine Informatik), Industrial (Wirtschaftsinformatik), multimedia information (Medieninformatik), engineering computer science (Technische Informatik, Ingenieur-Informatik)), or equivalent; no additional experience required.
Job related experience: Any work experience that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Includes experience in diagnosing and resolving problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; installing, configuring, troubleshooting, and maintaining customer hardware and software, and developing and managing customer service performance requirements.
• Office automation skills are required.
• Applicant must be able to obtain cybersecurity certification in accordance with DOD Instruction 8570.1.
LANGUAGE PROFICIENCY LEVEL:
English Language Proficiency level C1 AND German Language Proficiency level C2 required.
Description of the Language Levels:
https://portal.chra.army.mil/mnrs?sys_id=13a66d71cd2d2d10aaffb5ebb50f5aa0&view=sp&id=mnrs_kb_article&table=kb_knowledge
Auswahlkriterien auswählen
General Information for LN Job Announcements - please read:
https://portal.chra.army.mil/mnrs?sys_id=77e3ac4a5ce32110924578e08ba9227c&view=sp&id=mnrs_kb_article&table=kb_knowledge
Beschäftigungsbedingungen
• This is a permanent full-time position (38.5 hrs./week).
• Employee may perform the work at a location away from the regular worksite (e.g. at home) on a non-routine, ad-hoc basis. This includes work performed to complete a short-term special assignment or to accommodate special circumstances.
WE OFFER:
- a global employer who stands for cultural diversity and equal opportunities
- employment in an international environment with a welcoming atmosphere
- high level of job security and attractive pay under German tariff agreements (CTA II; Protection Agreement) including, but not limited to, the following tariff entitlements:
- 30 days of annual leave; 36 days for severely handicapped employees (additional time-off on 24 & 31 December per tariff agreement)
- vacation and Christmas pay (total of 13 monthly salaries)
- various additional social benefits (e.g., employer pension scheme through Allianz group insurance; property accrual payments)
Beyond the tariff agreement,
- usually time off on 8-9 U.S. holidays due to work hour redistribution (governed by shop agreement)
- employer-specific programs for flexible work schedules; mobile work; length-of-service/performance awards
- health promotion and fitness programs, including free use of employer-run fitness centers.