At the forefront of digital infrastructure lies a crucial role, that of maintaining critical facilities as part of an operations team.
A data center technician III is responsible for performing moderately difficult preventative and corrective maintenance checks on-site to facility components. They must have a substantial understanding of standard operating procedures to resolve moderately difficult issues and make recommendations.
The job involves supporting energy efficiency measures by monitoring the Building Monitoring System (BMS) and resolving alarm issues. It also includes operating and maintaining plumbing, fire suppression, and safety systems under the supervision of more senior technical staff.
Vendor support is another key aspect, where the technician must ensure vendor maintenance activities are carried out as per Equinix's standard operating procedures. This includes modifications to technical files for plants and equipment, ensuring files and builds are up-to-date.
In addition, site administration and incident support require responding to all moderately difficult on-site incidents, including failures, problems, and delays. Troubleshooting and maintaining office equipment, completing routine work requests, and circuit installations are also part of the job.
The data center technician III collaborates with others to resolve facility incidents, effectively working within the department, and may mentor team members on general maintenance activities.
Key qualifications include typically requiring a high school diploma and proven years of equivalent work experience.
1. Responsibilities:
2. Facility/Infrastructure Maintenance
3. Performing moderately difficult preventative and corrective maintenance checks on-site to facility components
4. Performs moderately difficult repairs, maintenance, installations, and on-site inspections to facility systems. Supports energy efficiency measures
5. Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues that require judgment in resolving while following standard operating procedures
6. Operates and maintains plumbing, fire suppression, and safety systems
7. Operates critical infrastructures under the supervision of more senior technical staff
* Normally receives little instruction on daily work, general instructions on newly introduced assignments
8. Vendor Support
* Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift, and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
o In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date
* Site Administration & Incident Support
o Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
+ Identifies Single Points of Failure (SPOFs) and makes recommendations
# Responds to all moderately difficult on-site incidents, including failures, problems, and delays
* Uses substantial understanding in following operating procedures to support on-site administration
# Work Orders & Additional Projects
* Completes routine work requests and circuit installations
o Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
+ Makes minor changes to mechanical, electrical, and specialized systems, as directed
# Carries out infrastructure projects
9. Collaboration
* Collaborates with others to resolve moderately difficult facility incidents
o Effectively collaborates within the department; may mentor team members on general maintenance activities
+ Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment
# May recommend infrastructure projects
Qualifications:
* Typically requires a high school diploma and proven years of equivalent work experience