Do you speak fluent German and want to help clients get the most out of a world-class SaaS platform? Join a lean-by-design, fast-growth and globally recognised B2B SaaS company as a product specialist focused on the DACH+ markets.. You’ll be at the front line helping potential clients explore the platform through clear, supportive pre-sales conversations and when they’re ready to get started, you’ll guide them with smooth onboarding, responsive support and thoughtful follow-up. You'll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service. In time, you’ll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients. Responsibilities Help prospects find the specific value they seek ("this is the product you are looking for”) With our help, learn to be a product and SaaS expert to confidently demonstrate and answer product questions with clients and prospects Provide technically accurate responses after carefully testing necessary scenarios Collaborate with our diverse international team to push us on the leading edge of our fields Onboard and support DACH+ clients Respond quickly (we’re big on speed) Identify and report common user issues for product improvement Able to really listen to people, get to the heart of the issue and see it through to resolution Convey appreciation and respect to our clients at all times Strive to build trusting relationships based on honesty and transparency Essentials You are a native German speaker with business-level English fluency You’re located in Germany or somewhere in Europe (UTC +1 or +2) Minimum 3 years SaaS experience in a technical support role You have fantastic interpersonal skills and are an excellent communicator, verbal and written A sharp commercial instinct is a major advantage. Guide conversations with purpose and spot opportunities to add real value! You love solving problems and helping others solve theirs You write in well constructed sentences and pay attention to detail Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You are comfortable using multiple software for various aspects of the role. You can work independently, are self-motivated, but enjoy being part of a team Working remotely suits you perfectly, your natural work ethic makes you a high performer! You have access to fast, reliable internet and a dedicated space to work without distractions What we offer Work-life balance 38 hour work week, Monday to Friday (your weekends are yours) 20 days paid annual leave 12 days paid public holidays (your local country/region public holidays) Your birthday is a holiday every year Personal development and well-being Commitment to continued learning and development A culture of promoting work life balance Access to mental health support Location and compensation Full-time role, based remotely, work from anywhere in Germany or somewhere in Europe (UTC +1 or +2) Competitive salary, indexed to your experience and location Budget for computer and office equipment (pending 6 month probationary period) Respect, growth and stability Friendly, sociable, responsible, collaborative team (a great place to be) Respect for each other’s time, value and contribution Regular communication with global team via chat and video calls Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends Stable, bootstrapped, independent business (no VCs calling the shots) How to apply Submission is via the Creative Force system only, the application will take you about 15-20 minutes.