Job Title: Senior Operations Manager – RPO Program Lead
The Opportunity: Lead a Flagship RPO Programme for a Global Powerhouse
Are you a strategic RPO leader ready to own a cornerstone account for a global talent solutions provider? At Randstad Sourceright, we are seeking a seasoned and ambitious Senior Operations Manager to steer one of our premier Recruitment Process Outsourcing (RPO) programs based in Germany.
This is a high-impact leadership role where you will not only manage a successful, high-volume account but also architect its future. You will own a critical client relationship, lead a team of high-performing recruitment experts, and drive the operational strategy for a program delivering approximately 1,000 hires annually. This is a stable, high-visibility opportunity to make your mark, with a clear mandate to expand the service across the wider EMEA region.
You will be the primary strategic partner for our client's key stakeholders, collaborating closely with their internal Talent Acquisition and Global Business Services (GBS) teams to deliver an integrated and best-in-class talent solution.
What You'll Do: Your Key Responsibilities
Strategic Leadership & Team Development
* Lead, mentor, and empower a team of 8 seasoned Talent Acquisition professionals, cultivating a culture of high performance, collaboration, and continuous development.
* Act as the ultimate point of accountability for team delivery, setting clear goals and fostering an environment where your team can thrive.
Client Partnership & Stakeholder Management
* Own and cultivate the C-level and senior stakeholder relationships with our client in Germany, acting as a trusted strategic advisor on all talent-related matters.
* Build deep-seated partnerships to ensure strategic alignment, exceptional satisfaction, and the long-term success of the program.
Operational Excellence & Performance Management
* Champion operational excellence across the entire recruitment lifecycle, ensuring all contractual KPIs and Service Level Agreements (SLAs) are met and exceeded.
* Master the data narrative: Drive performance through rigorous KPI management, delivering insightful reports and accurate quarterly forecasts to both client and internal leadership.
* Serve as the primary escalation point for service or delivery issues, ensuring swift, strategic, and effective resolution.
Cross-Functional Collaboration & Strategic Growth
* Architect a seamless, integrated talent ecosystem by collaborating closely with the client's internal TA teams and their Global Business Services (GBS) hub in Budapest.
* Chart the future: Develop and execute a forward-thinking strategy to evolve the service, expanding the program's footprint beyond Germany to support the client's broader EMEA talent agenda.
* Manage concurrent projects aimed at process improvement, technology adoption, and enhanced service delivery.
What You'll Bring: The Ideal Candidate Profile
* Extensive Leadership Experience: You have a proven track record in a leadership role within a complex Recruitment Process Outsourcing (RPO) or a large-scale, matrixed in-house talent acquisition function.
* Bilingual Proficiency: Fluency in both German and English (C1 level or higher) is essential for this role.
* Inspirational Team Leader: You are a natural leader with demonstrable success in managing, developing, and motivating experienced recruitment teams.
* C-Suite Gravitas: You possess exceptional client management skills with the ability to engage, influence, and build deep trust with senior and executive-level stakeholders.
* Data-Driven Strategist: You have a sharp analytical mindset with proficiency in KPI reporting, data analysis, and forecasting to inform strategy and drive performance.
* Operational Mastermind: You have a history of driving operational excellence, continuous improvement, and exceeding targets in a high-volume recruitment environment.
* Expert Problem-Solver: You exhibit outstanding project management and escalation management capabilities with the resilience to navigate complex challenges effectively.
What We Offer
* Strategic Ownership: The autonomy to shape the strategy and future of a key, high-visibility client account.
* Stability & Growth: The security of a stable, long-term partnership with a prestigious global client, coupled with a clear mandate for EMEA expansion.
* Competitive Compensation: A compelling salary, a performance-based bonus structure, and a comprehensive benefits package.
* A Network of Experts: A collaborative and supportive culture where you will partner with and learn from other passionate EMEA leaders within Randstad Sourceright.
* Tangible Impact: The opportunity to directly influence our client's talent strategy and contribute to their business success on a global scale.
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