Customer Service Manager
We are seeking a highly skilled Customer Service Manager to lead our team in delivering exceptional customer experiences.
1. Lead a team of customer service representatives, ensuring timely resolution of customer inquiries and issues.
2. Develop and implement process improvements to enhance the overall efficiency of our order-to-cash operations.
In this role, you will be responsible for managing cross-functional projects, collaborating with various departments to drive business growth and improve customer satisfaction. Your expertise in SAP (SD module) and CRM systems will be invaluable assets in standardizing processes across regions.
About This Role
* You will oversee return management across European logistics centers, ensuring seamless coordination with supply chain teams.
The ideal candidate will possess excellent leadership skills, as well as a strong understanding of order-to-cash processes, logistics flows, and claims management. Proficiency in German and English is essential for communicating effectively with colleagues from diverse backgrounds. We offer competitive compensation packages that include company pension schemes free parking spaces near your office location good public transport connections health benefits through company fitness programs learning opportunities via online platforms corporate perks such as "JobRad" bike leasing programs employee recognition schemes special family-related policies personal development assistance gift vouchers holidays plus celebratory milestones