Job Description
We are seeking an experienced Card Processing Specialist to join our organization. This role will involve working with our Payment Solutions team to provide flexible payment and credit solutions to customers.
This is a full-time position that requires strong analytical skills, effective communication, and proficiency in business process documentation and technical solution design.
Your responsibilities will include:
* Maintaining and enhancing the configuration of the card processing system in collaboration with internal stakeholders and the processing system provider.
* Monitoring and optimizing authentication, authorization, clearing, and credit card account processing.
* Enhancing digital capabilities with instant account creation, digital card enrollment, tokenized transactions, and digital customer support.
* Maintaining and updating processing system parameters.
* Designing and implementing credit card processing solutions in partnership with the processing provider.
* Coordinating service requests and overseeing incident resolutions.
* Managing SLAs and monitoring service quality.
About You
* You should have an advanced academic degree in Technology, Economics, or equivalent experience with a minimum of 5 years' experience.
* You should have good knowledge of credit card issuing/acquiring and processing environments.
* You should be proficient in business process documentation and/or technical solution design.
* You should have strong analytical abilities and communication skills.
* You should be fluent in English, and proficiency in German, French, Spanish, or Italian is a plus.
* You should have a hands-on approach and be willing to roll up your sleeves to get involved and demonstrate a down-to-earth attitude to get the job done.
* You should be a natural team player who thrives in a flat organizational structure and actively contributes to the collective success of the team.
* You should be self-motivated and driven, highly dedicated and motivated to achieve both individual and team goals, with a commitment to excellence and continuous improvement.
* You should demonstrate ownership and accountability, taking responsibility for outcomes, with a focus on seeing projects through to delivery and completion.
About Our Organization
Our mission is to make finance easier and more inclusive by offering simple, smart, and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for customers.
We offer challenging projects in a dynamic environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. We provide benefits including Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our office features various health programs, access to a gym, and after-work sports & social events available to all members of the team.