Objective of the position: Ensuring smooth operations in internal sales through efficient organization, coordination and implementation of operational and administrative tasks. The focus is on order processing, maintaining customer relationships and supporting the sales manager. Main tasks: 1. Operational task organization and coordination: · Organization of daily tasks in the internal sales department · Coordination and monitoring of work processes 2. Order processing (national and international): · Carrying out the complete order processing from inventory checks to invoicing · Coordinating appointments and coordinating with logistics service providers · Customs processing in cooperation with the main customs office, the Chamber of Commerce and Industry and the Atlas customs program 3. Logistics support: · Assistance with logistics-related topics · Discussions with freight forwarders 4. Customer service: · Central acceptance of calls via the customer hotline · Conducting customer correspondence in German and English · Maintaining customer contacts at home and abroad 5. Quotation preparation: · Preparation of calculations and illustrated, individual quotations for customer and prospective customer inquiries 6. Data management and analyses: · Maintenance of customer master data · Preparation of article and sales analyses 7. Complaints processing: · Processing and clarification of Customer complaints 8. Invoice checking: · Checking outgoing freight. · Checking incoming condition statements from customers · Creating planned invoices for expected condition statements Technical requirements: • Experience in internal sales, order processing or a comparable position • Knowledge of customs clearance and logistics is an advantage • Confident use of MS Office and ERP systems • Good written and spoken knowledge of German and English Personal skills: • Strong communication and organizational skills • Customer orientation and service mentality • Independent, structured and careful way of working • Ability to work in a team and flexibility