Specialist strategy & business analysis, customer services (m/f/d)

Specialist Strategy & Business Analysis, Customer Services (m/f/d) We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.
Your tasks:
Support the development and coordination of customer-focused strategies across multiple domains (e.g., mobility, accessories, merchandise, finance)
Contribute to initiatives that map and optimize customer journeys (E2E)
Conduct gap analyses and help develop business cases and financial models
Support the development of dashboards and KPIs for journey and performance tracking (e.g., Power BI)
Collect and analyze feedback from retailers and customers to identify areas of improvement
Support marketing initiatives and communication efforts within Customer Services
Align with Project Management teams to prioritize and plan cross-functional initiatives
Your profile:
Master’s degree in Business Processes, Business Development, Business Informatics, or related fields
2+ years of relevant experience in business strategy or digital transformation, ideally in automotive or consulting
International experience and exposure to cross-cultural environments is a plus
Good understanding of Aftersales business processes and KPIs
Experience with digital transformation and business development processes
Familiarity with tools such as Microsoft Power BI, Excel, Confluence, Jira
Fluent in English; another European language or Mandarin is a plus
You can expect ...
Experience in exciting and international projects
Continuous salary development
Da Vinci Corporate Benefits
On-the-job training and language courses
Appreciation, motivation and commitment
Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us!