Job Description Role Overview We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers, handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. Youu2019ll provide guidance, troubleshooting, and escalation when needed to ensure seamless hotel operations. Key Responsibilities u25cf Respond to customer inquiries via phone, email, or ticketing system. u25cf Diagnose and resolve incidents related to property management systems (PMS). u25cf Enrich and document incidents for escalation to Oracle technical support when required. u25cf Provide training and tips to help users maximize system efficiency. u25cf Ensure service level agreements (SLAs) are met. u25cf Stay updated on Oracle Hospitality products and hotel operations best practices. u25cf Communicate clearly and empathetically in both German and English. Required Skills and Experience u25cf Experience in hotel operations or hospitality IT support, preferably with Oracle OPERA. u25cf Strong analytical and troubleshooting skills. u25cf Understanding of remote connectivity tools and IT fundamentals. u25cf Excellent communication and documentation skills. u25cf Fluency in German and English (written and spoken). u25cf Proactive, customer-focused attitude with the ability to work independently or as part of a team. What We Offer u25cf Competitive compensation and benefits. u25cf Learning and career growth opportunities within Managed Services Oracle Hospitality. u25cf Collaborative and inclusive culture. _At Oracle, we donu2019t just respect differencesu2014we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. Thatu2019s why weu2019re committed to creating a workplace where all kinds of people can do their best work. Itu2019s when everyoneu2019s voice is heard and valued that weu2019re inspired to go beyond whatu2019s been done before._ _We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX._ _https://www.oracle.com/corporate/careers/diversity-inclusion/_ Career Level - IC2 About Us As a world leader in cloud solutions, Oracle uses tomorrowu2019s technology to tackle todayu2019s challenges. Weu2019ve partnered with industry-leaders in almost every sectoru2014and continue to thrive after 40 years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. Thatu2019s why weu2019re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Weu2019re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteransu2019 status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.