Head of Operations
Key Responsibilities
Strategic & Operational Leadership
* Develop, implement, and execute operational strategies to increase productivity, efficiency, and profitability.
* Continuously improve processes and workflows to enhance customer satisfaction and business performance.
* Oversee full Order-to-Cash processes, including product management, sustainability, and facilities management.
People & Performance
* Lead, coach, and develop high‑performing teams across Customer Service, Logistics, Order Management, Health & Safety, and related functions.
* Manage organizational structure, recruitment, workforce planning, and performance tracking via KPIs.
Customer Service Management
* Ensure smooth and reliable delivery planning and execution.
* Manage end‑to‑end order administration, procurement planning, and commercial order processing within internal PERI systems (PSD).
* Build and grow a strong, customer‑centric order management team.
Logistics / Warehouse Excellence
* Accountable for logistics costs, equipment maintenance, and yard efficiency.
* Ensure accurate order fulfilment, material returns, and inventory quality in compliance with PERI rental criteria.
* Lead warehouse audits and ensure inventory accuracy and space utilization.
Interdepartmental Collaboration
* Work closely with Managing Director, Heads of Departments, and functional leaders to standardize efficient practices.
* Support sales teams with competent and timely operational assistance.
* Partner with Formwork Instructors to provide ad hoc project solutions.
* Engage in stockyard and capacity planning.
Your Profile
* Master’s Degree in Business Management or related field — OR — Diploma in Business/Engineering with Project Management or SCM specialization.
* 12–15 years’ experience in logistics/warehouse operations, ideally within the construction or industrial services sector.
* Certification in Health & Safety is highly preferred.
* Proven leadership capabilities managing cross‑functional and multicultural teams.
* Strong commercial mindset with strategic thinking and problem‑solving skills.
* Demonstrated success in cost control, productivity enhancement, and operational efficiency.
* High integrity, reliable, and aligned with PERI’s culture of ownership and accountability.
* Excellent communication skills; fluency in English required (Bahasa Malaysia is an advantage).
Why PERI?
* A global market leader with a strong innovation culture.
* Opportunities to influence regional performance and growth.
* Collaborative, inclusive, and people‑focused working environment.
Apply online
peri.com/career
PERI Group
#J-18808-Ljbffr