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Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As Customer Service Representative (CSR) you continuously strive for an optimal Order Management process. As first point of contact you will not only handle order entry but also manage customer inquiries, complaints, service level issues and you will be screening actual orders against the forecast. Langenfeld, Germany with office attendance from Monday - Thursday (Friday optional working from home).
As Customer Service Representative you are open minded, stress resistant, proactive and you like challenges and multicultural environments. Bachelor’s Degree or equivalent;
Previous experience in Customer Service, Supply Chain or Internal Sales experience in an International environment is preferred;
Experience with SAP / ERP system is preferred;
Fluent in English and Germany are required, both verbal and written. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.
