Customer Service E-Commerce Expert
We are seeking a talented Customer Service E-Commerce Expert to join our team. As a key member of our customer-facing department, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Your Key Responsibilities:
* Resolve complex customer issues with empathy and efficiency.
* Analyze data and draw insights to inform business decisions.
* Develop and implement quality improvements, prioritize backlogs, and manage tickets effectively.
* Monitor the performance of 3rd party customer service providers against set goals and requirements.
* Provide regular reporting on customer service performance.
* Maintain consistent service communication across all touchpoints.
Your Essential Skills and Qualifications:
* Candidate-Centric Mindset: Strong focus on delivering outstanding customer experiences.
* Communication: Excellent written and verbal communication skills.
* Analytical Thinking: Good analytical skills with a keen interest in e-Commerce.
* Technical Proficiency: Advanced skills in MS Excel and other MS Office tools.
* Collaboration: Experience working with vendors and cross-functional teams.
* Work Ethic: Independent, self-motivated, adaptable to changing priorities.
* Language Skills: Fluent in English (spoken and written); 1 additional language would be beneficial.
This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and customer-focused individual with a passion for e-Commerce, we encourage you to apply.