Customer resolution specialist (m/f/d) for airbus

Your prospective job: For our prestigious client Airbus Operations at the location Hamburg-Finkenwerder you act as Customer Resolution Specialist (m/f/d).
Your responsibilities: Participate in and contribute to a high performing cross functional customer account support team and customer resolution services team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to the products including timely follow up on quotations, claims and orders in accordance with KPIs
Maintenance of customer records
Drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services
Maintenance and development of the customer service quality level
Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
Support organisation in securing on-time material delivery to meet customer expectations
Train and Support our customers in using our e-commerce platforms
Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
Participate in periodic functional and cross-functional activities (e.g. projects, meetings etc) as per agreement with the Manager
Your profile: Completed studies in supply chain / logistics, buiseness administration, industrial engineering or comparable
Professional experience in procurement, customer service and logistics
Experience in the field of shipping or aviation is an advantage
Good knowledge of SAP and Google Workshop
High proficiency in English both written and spoken
German would be a plus
Your partner: Orizon GmbH is your capable partner when it comes to standing out from the crowd on the labour market. With our individual advice you will find the job that suits you best. Being among the top fifteen German HR service providers, our company’s range of services includes the personnel secondment and placement of both skilled workers and executives of all professional fields.
Orizon's “Aviation” unit is the specialist for personnel secondment in the aerospace sector and - thanks to its excellent industry experience - offers you interesting perspectives in this field. You have an appropriate qualification and are interested in working in the aerospace sector? Or you already have gained experience in aerospace? Then, we are exactly the right partner for you.