Job Description
1. Respond to and resolve technical support requests from users, ensuring excellent service and timely responses.
2. Diagnose and troubleshoot hardware and software issues on devices such as Lenovo laptops, MacBooks, iPhones, and Samsung Android phones.
3. Manage tickets in the Jira service desk system, escalating issues to higher support levels as needed.
4. Support end-users both remotely and on-site, providing guidance on the use of Microsoft Office 365, MS Defender, and other enterprise applications.
5. Assist with configuration and deployment of user devices, leveraging tools like Intune, Jamf (for Macs), and Snipe-IT for asset management.
6. Perform basic network troubleshooting and support, including the use of Meraki equipment and configurations.
7. Assist in setting up and troubleshooting meeting room equipment, TVs, and other audio/visual technology.
Qualifications
8. 1-3 years of proven experience in IT support or a related field, ideally in a corporate environment.
9. Bachelor’s degree (or equivalent) in information technology or computer science
10. Familiarity with Microsoft Office 365, Azure, MS Defender, Jamf, Intune, and basic networking.
11. Strong problem-solving skills, customer service focus, and the ability to manage multiple priorities.
12. Excellent communication skills, with an ability to explain technical issues to non-technical users.
Additional Information
13. Work at Germany's first green unicorn and play an active role in shaping the solar energy revolution.
14. The sun shines all over the world - at Enpal you will find a highly motivated and diverse team with more than 65 different nationalities.
15. Would you rather keep your pet at home or your colleagues in the office community? Even after the pandemic, we offer you a hybrid working model.
16. We fulfill every startup cliché - in our modern office in Berlin-Friedrichshain, you'll find everything your heart desires, from a table tennis table and yoga corner to a rooftop terrace and stocked drinks fridge.
17. Your start at Enpal - Get to know the company, your team colleagues and our founder Mario on your onboarding day.
18. Stay up to date - Whether it's company figures at our monthly all-hands meetings or how a photovoltaic system works at Lunch & Learn, you'll always be in the know.
19. Energy transition only works together - At Enpal, you can expect a legendary team spirit and unforgettable team events.
20. No progress without mistakes - We have a strong feedback culture and grow with your input.