SAP AMS Service Delivery Manager (w/m/x)
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Job Overview
We are seeking an experienced SAP AMS Service Delivery Manager to lead the delivery of SAP Application Management Services. The role involves managing SAP solutions from opportunity to delivery, coordinating teams across different locations, and maintaining strong client relationships.
Responsibilities
* Expand the SAP AMS business and manage SAP engagements from initial opportunity through delivery.
* Collaborate with sales and SAP teams to develop proposals and manage service delivery.
* Plan and oversee service, support, and maintenance tasks within the application environment.
* Coordinate local, nearshore, and offshore teams, ensuring client requirements are met.
* Act as the primary contact for emergency and escalation management, fostering business relationships.
Qualifications
* Degree in Business or (Business) Informatics.
* At least 8 years of experience in SAP Application Management as a Service or Delivery Manager for long-term projects.
* Proven leadership of intercultural project teams and experience in project financials.
* Excellent communication skills, proactive approach, and fluency in German and English.
* Nice-to-have: SAP consulting expertise.
* Preferred: ITIL V4 Foundation or Expert certification.
Benefits
Flexible working hours, 30 days vacation, possibility for sabbaticals, remote work options, comprehensive health and wellness programs, ongoing training opportunities, and a supportive corporate culture committed to diversity and inclusion.
Additional Information
Join NTT DATA, part of the global NTT Group, with over 190,000 employees worldwide dedicated to digital transformation and innovative IT solutions. We value diversity and are committed to an inclusive workplace.
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