The IT Operation Center team provides comprehensive operational support across systems, networks, and enterprise platforms. The role integrates monitoring, dispatching, infrastructure operations (Windows, Linux, network), and application support within a unified multidisciplinary team. The engineer manages incidents, service requests, operational tasks, and problems in alignment with ITIL best practices, ensuring high service availability, adherence to SLAs, and strong customer satisfaction. The position operates primarily at Level 1 to 1.5 support, with an emphasis on proactive 24/7 monitoring, efficient dispatching, structured troubleshooting, and operational excellence. Soft skills Customer-oriented communication, particularly via telephone, chat and mail. Strong attention to detail with strict adherence to operational procedures Solid understanding of ITIL principles and SLA-driven service delivery Team-oriented mindset with a collaborative and constructive approach. Effective planning, prioritisation, and organisational abilities Demonstrated ability to work efficiently within a team environment. Consistent delivery of expected outcomes aligned with customer requirements. Ability to meet individual objectives and performance targets. Confident use of technical knowledge and tools in daily operations. Technical skills Basic understanding of computer systems and networks. Familiarity with Windows or Linux environments (at a user/operational level). Comfortable using monitoring and ticketing tools. Awareness of ITIL v4 concepts (incidents, requests, escalations). Network fundamentals (TCP/IP, DNS, DHCP, Firewalls, Wi-Fi) Backup administration (NetBackup) Incident and request handling based on ITIL processes. Use of monitoring tools at both infrastructure and application levels. Desired: Willingness to learn more about infrastructure operations. Experience in a call centre or IT support environment. Interest in systems, networks, and operational IT. Our offer An attractive salary package with or without a company car 5 additional vacation days each year A dedicated training program with personal development plans Extra-legal advantages (IT material, banks, ...) Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ... Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions. Please note that a criminal record check will be required for this position. CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other. Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication. Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG ! As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent !