To support our ERP Services team we are searching for a ERP Service Desk Agent (f/m/d) to be based in our Munich office.
Tasks
WHAT YOU WILL DO
* Providing 1st level support for ERP topics
* Serve as the escalation point of contact for in-house users
* Close collaboration with ERP end users, ERP specialists and other IT teams
* Understanding reported issues, triaging new incidents and prioritizing created tickets
* Focusing on user needs and finding proper solutions
* Solving reported issues, independently and in close collaboration with 2nd level support
Requirements
WHO YOU ARE
* Degree in Business Informatics, Economics or other comparable qualification with atleast 2 years of experience in working with Service Desk and providing user support
* Strong Experience in working with MS Dynamics NAV/Business Central
* Basic understanding of business processes (finance, sales, purchase, inventory, warehouse management)
* Ability to understand user requirements, prioritize and manage multiple tickets
* Excellent verbal and written communication skills in English, German is a plus
* Experience in working with agile environment, SCRUM, JIRA, Confluence, MS Office
Benefits
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days
* Mobile office with up to 20% of your total contracted hours (job and position permitting)
* 10 days/year of mobile office abroad in EU-countries (job and position permitting)
* Language & e-learning courses
* Staff discount of up to 30%
* Company pension scheme
* Discounted membership for selected sports platforms & gyms
* Discounted travel card
* Access to LinkedIn Learning
* Individual support on mental health & well-being (e.g. compatibility work and family life)
* Social Day
* Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.