A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: Senior Client Advisor - Outlet Roermond
Key Responsibilities:
Brand Experience:
* Master the Client Journey to create strong long term client relationships.
* Clientele and proactive engagement with existing and potential
* Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
* Aware of CRM targets and actively engages in all actions to reach them
* Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
* Consistently captures client data and takes notes of all qualitative information
* Knows their portfolio of customers, and the VIPs and VICs they handle
* Consistently works to achieve given sales, KPIs and CRM targets
Styling:
* Strive to discover your clients and their every need, and to guide them across all categories of the brand.
* Familiar with current fashion and in season trends to curate looks
* Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
* Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
* Stay informed about new arrivals, seasonal trends, and special events within the store.
Merchandise and Visuals:
* Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
* Ensure product maintenance, replenishment on the floor
* Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
* Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
* Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Requirements:
* Exceptional clientele, customer relationship building skills
* Demonstrate strong verbal and written communication skills
* Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
* Second Languages a plus
* Action oriented; drive for results
* Problem-solver
* Must be a team player
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.