As a Store Operations Manager, you will play a pivotal role in driving store performance and team development. At the heart of your responsibilities lies the effective management of store operations, including stock management, payroll, and administrative tasks.
Key areas of focus:
* Collaborate with the Store Manager to set and achieve sales targets, while monitoring key performance indicators (KPIs) and implementing action plans as needed.
* Develop and execute strategies to improve customer satisfaction and loyalty, fostering a positive shopping experience.
* Motivate and empower your team through training, coaching, and product knowledge, ensuring they have the skills and confidence to excel in their roles.
* In the absence of the Store Manager, take on full responsibility for the store, maintaining high visual standards and ensuring seamless day-to-day operations.
About our ideal candidate:
* A passionate advocate for exceptional customer service, with a proven track record of leading and developing teams in fast-paced retail environments.
* Demonstrated ability to drive sales growth and exceed KPIs, with a strong understanding of retail operations and management principles.
* Excellent communication and interpersonal skills, with the capacity to build strong relationships with colleagues, customers, and stakeholders.
* Able to work independently, with a proactive approach to problem-solving and a commitment to delivering results-oriented solutions.