Customer Service Representative
We are looking for a Customer Service Representative to join our team. This is a great opportunity for someone who wants to develop their skills and experience in customer service.
Your Responsibilities:
* You will be responsible for responding to customer inquiries via email, chat, and phone.
* You will provide step-by-step guides for device usage and assist with repairs when necessary.
* You will work effectively as part of a team, developing supportive relationships with colleagues and management.
* You will be proactive and apply continuous improvement processes.
* You will maintain a strong, professional relationship with all customers and demonstrate empathy.
* You will strive for customer retention and loyalty by supporting them to achieve successful outcomes.
Job Requirements:
* You must have fluency in German.
* You must have excellent writing skills.
* You must have a good command of English.
* You must possess soft skills and politeness.
* You must have technical aptitude (familiarity with Windows, shortcuts, and basic troubleshooting).
* You must be able to multitask.
Why Join Us?
Working with us provides you with the opportunity to develop your skills and experience in customer service. You will be working with a leading electronics brand and will have access to ongoing training and development opportunities.