Personal Shopping Return Coordinator (f/m/d)
To support our team we are searching for a Personal Shopping Return Coordinator (f/m/d) to be based in our warehouse in Leipzig.
YOUR RESPONSIBILITIES:
1. Process all incoming Personal Shopping customer returns efficiently and accurately.
2. Monitor return shipments to ensure timely receipt and resolution.
3. Manage support tickets, ensuring timely communication and resolution of return-related queries.
4. Record and document all problem cases with clear and comprehensive notes.
5. Ensure all return activities are documented clearly in our systems and align with internal quality standards.
6. Assist with root cause analysis for stock discrepancies and returns-related issues.
7. Investigate and resolve stock variances and inventory queries.
YOUR QUALIFICATIONS:
8. Completed training in logistics or a commercial field.
9. Experience in warehouse operations, including returns processing.
10. Familiarity with luxury goods handling is a plus.
11. Confident in using MS Office, especially Excel; experience with ERP systems (NAV) is essential.
12. You enjoy working in a dynamic work environment and bring a self-reliant, structured, and responsible working style.
13. Flexibility and a hands-on mentality.
WHAT WE OFFER
14. Up to 32 days of holiday, depending on the length of service, starting with 28 days
15. Language & e-learning courses
16. Staff discount of up to 30%
17. Discounted meals
18. Free daily supply of hot drinks and fresh fruit
19. Exclusive canteen and roof terrace for a relaxing break
20. Attractive ‘Refer a Friend’ referral program
21. Company pension scheme
22. Discounted membership for selected sports platforms & gyms
23. Free local transport
24. Individual support on mental health & well-being
25. Social Day
26. Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.