Avant de postuler u00e0 un emploi, su00e9lectionnez votre langue de pru00e9fu00e9rence parmi les options disponibles en haut u00e0 droite de cette page. Du00e9couvrez votre prochaine opportunitu00e9 au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunitu00e9s innovantes, du00e9couvrez notre culture enrichissante et travaillez avec des u00e9quipes talentueuses qui vous poussent u00e0 vous du00e9velopper chaque jour. Nous savons ce quu2019il faut faire pour diriger UPS vers l'avenir : des personnes passionnu00e9es dotu00e9es du2019une combinaison unique de compu00e9tences. Si vous avez les qualitu00e9s, de la motivation, de l'autonomie ou le leadership pour diriger des u00e9quipes, il existe des postes adaptu00e9s u00e0 vos aspirations et u00e0 vos compu00e9tences d'aujourd'hui et de demain. Fiche de poste : The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems (i.e., missing and damaged items) and service failures (i.e., missed deliveries). He/She handles and processes customers' issues and complaint phone calls (i.e., calls to UPS Corporate Headquarters, Global Business Services, and UPS telephone package line), emails, faxes, and letters. This position is responsible for handling calls originally directed to UPS senior management and Management Committee members, managing the resolution process and reporting back to UPS senior management and Management Committee members on issue and complaint resolutions. The Customer Relations Specialist utilizes customer information databases to build customers' complaint profiles, summarizes and highlights customers' issues, and determines UPS location responsibility (e.g., District Managers, Operations Centers, etc.) for resolving customers' issues. This position interacts with UPS corporate departments (i.e., Public Relations, Legal, and Security) to ensure departments are notified of customers' issues and develop reports for Customer Relations and UPS senior management, summarizing customers' issues and resolutions. He/She acts diplomatically to handle calls from VIPs and diffuses and stabilizes calls from frustrated customers. This position processes correspondence from attorneys and states' attorneys general to ensure requests, demands, and inquiries are processed correctly within established deadlines. Type de contrat: en CDI _Chez UPS, u00e9galitu00e9 des chances, traitement u00e9quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachu00e9s._