About Abbott
Abbott is a global health care leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
In Germany, Abbott has more than 4 ,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg.
W orking at Abbott
At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:
* Career development with an international company where you can grow the career you dream of
* An attractive benefits package ( e.g. attractive Abbott Pension Plan, a company bike, employee stock purchase program)
* A company r ecognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
* A challenging position in a fast-growing crisis independent industry
* To become part of a dynamic, highly educated, highly skilled, and motivated team
* Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
* Multi-national environment, where we foster the development of our talents within the enterprise
The Opportunity
This position works out of our Wiesbaden-Delkenheim Abbott GmbH location.
Primary objective of position
* Subject matter expert for Remote diagnostic data collection and log analysis tools for all Instruments types in ADD Corelab
* Collecting, processing, and analyzing EMEA service-related data to generate actionable insights that support decision-making and improve operational efficiency.
* Implementation and maintenance of EMEA Service Operation Excellence (SVC OP EX) dashboards (Power Bi, Smartsheet, etc.)
* Training of Technical support team on Log analysis and troubleshooting
Major accountabilities
* Responsible for second level support on Instruments remote connectivity and data analytics
* Collect, clean, and manipulate large datasets from various sources (reliability database, CMSNext, GSR, internal reports, etc.).
* Develop dashboards and reports to monitor key performance indicators (KPIs) related to EMEA service operations.
* Identify trends, patterns, and anomalies in service data to support continuous improvement initiatives.
* Collaborate with cross-functional teams (Service, Quality and Supply Chain) to collect data and deliver insights.
* Ensure data accuracy, consistency, and integrity across systems and reports.
* Present findings and recommendations to EMEA SVC OP team in a clear and actionable manner.
* Ensure all activities are performed in compliance with quality system requirements
Education
* Bachelor’s degree in Data Science, Statistics, Computer Science, Engineering, or a related field or equivalent knowledge acquired through relevant professional experience
Background
Knowledge
* Knowledge of field service operations and customer support processes
* Ability to communicate complex data insights in a streamlined and simple way.
* Knowledge of machine learning, predictive analytics techniques and AI Based analytics.
* Strong analytical and problem-solving skills with attention to detail
* Capability to visualize data results against real field cases and actions.
Skills
* Proficiency in data analysis tools (e.g. Excel, SQL, Python, etc.)
* Experience with data visualization platforms (e.g., Power BI, Tableau, Smartsheet).
* Speaks and write good English
Experiences
* 2–4 years of experience in a data analysis role.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.
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