At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. We are seeking a Swift Client Services Lead to oversee the smooth and secure operation of Broadridge's global SWIFT Service Bureau while leading a high-performing client services and technical support team. This role combines leadership, client engagement, and deep technical knowledge to ensure operational excellence and drive the strategic evolution of our SWIFT services. Responsibilities: Lead, coach, and develop the Swift Client Services team, fostering accountability, collaboration, and continuous improvement. Oversee day-to-day operations of SWIFT interfaces (Alliance Access, Alliance Gateway, SWIFT Web Platform) to ensure global stability and SLA compliance. Manage client support operations, including 2nd-level support, incident resolution, and clear communication with global financial institutions. Drive and coordinate technical migrations, platform enhancements, process optimizations, and other global initiatives. Lead complex incident and problem management activities, including root cause analysis and implementation of preventive measures. Collaborate with internal teams, clients, vendors, and partners throughout the entire incident and service lifecycle. Represent the SWIFT Service Bureau in broader modernization and strategic planning initiatives; contribute to automation and process improvement. Participate in an on-call rotation to maintain service continuity for mission-critical operations. Qualifications: Degree in Information Technology, Computer Science, Business Informatics, or an equivalent field. Proven experience in leading operational support functions. Strong hands-on experience with SWIFT infrastructure (Alliance Access, Alliance Gateway, SWIFT Web Platform),