Field Service & Technical Training Engineer Freiburg, Germany - Hybrid role
As a Field Service & Technical Training Engineer for the DACH region, you will be part of the EMEA Organization and report to the Regional Service Team Manager of the region.
You will be responsible for executing the after sales business strategy roadmap in your region, supporting the channel partners for achieving brand led business growth as a Field Service & Technical Training Engineer, you will be responsible for all aspects of after sales and customer care. You will work with cross functional teams of sales, services, marketing and aftersales for delivering the business and brand objectives.
Support manage the Skills Competition in the country with the dealer network and its technicians;
Responsible for RE’s extended support on the ground (field) whenever required;
Support Serviceaudits whenever required;
Support workshops set up as per BRI standards (Brand Retail Identification);
service processes implementation, with a focus on total customer satisfaction;
Ensuring channel partner’s service infrastructure and readiness for new product launches;
Implementing Service standards and monitoring its effectiveness;
Maintain the main list of RE's Tools required (hand tools/special tools, diagnostic tools, equipment);
Ensure Service Bulletins, product changes communication and upgrades are communicated to dealers whenever required;
Be the resolverof technical issues and support the implementation of corrective actions;
Support the samples sending process to the Engineer for product analysis.
Fluent German and English speaking
~ Motorcycle Mechatronics, hands-on mindset
~The oldest motorcycle brand in continuous production, Royal Enfield has created beautifully crafted motorcycles since 1901. From its British roots, a manufacturing plant was established in Madras in 1955, a foothold from which Royal Enfield spearheaded the growth of India’s mid-sized two-wheeler segment. Royal Enfield’s premium motorcycle line-up caters to varied aspirations and motivations. and from adrenaline pumping machines like the all-new Himalayan 450 adventure tourer, the Scram 411 ADV crossover and the Continental GT 650 cafe racer, to the timeless and iconic classics, like the Bullet and the Classic 350;
Riders and a passionate community are fostered with a rich profusion of events at a local, regional and international level. A division of Eicher Motors Limited, Royal Enfield operates through more than 2000 stores across all major cities and towns in India and through nearly 1080 stores in more than 65 countries around the globe. Royal Enfield has two world-class Technology Centres, in Bruntingthorpe, UK, and in Chennai, India. The company’s worldclass, state-of-the-art production facilities are located at Oragadam and Vallam Vadagal near Chennai, along with its legacy facility at Thiruvottiyur, which was Royal Enfield’s first modern manufacturing facility in India, set-up in 1955. Royal Enfield also has modern CKD Assembly facilities across 5 global locations - Nepal, Brazil, Thailand, Argentina and Colombia.
NS) is the listed parent of Royal Enfield, global leader in the middleweight motorcycles segment (250cc - 750cc). As the oldest motorcycle company in continuous production, Royal Enfield made its first motorcycle in 1901. The team is growing consistently, competitively and profitably over a decade now, actively chasing its aim to be the #1 global mid-size motorcycle company and be the #1 Brand in product and service excellence.