Head of Customer Success & Support Operations - 25121601
RemotelyTalents
Location: Remote (Latin America)
Team size: 3–4 direct reports
Type: Full-time
Our client is a fast‑growing B2B SaaS platform that helps service‑based businesses get paid faster by automating accounts receivable workflows, follow‑ups, and payments.
We’re hiring a Head of Customer Success & Support Operations. The key responsibilities include:
* Develop scalable processes for effective onboarding from trial signup through activation.
* Create SOPs (Standard Operating Procedures) that enable consistent support delivery without founder involvement.
* Oversee live chat support operations, establishing high standards for response times, tone, and quality.
* Drive seamless onboarding experiences for new customers and improve trial‑to‑paid conversion rates.
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