Licensed Practical Nurse (LPN) Place of Performance: Ramstein Air Base, Germany Specific Tasks: Follow and comply with Defense Health Agency (DHA), Air Force, Medical Treatment Facility (MTF), and section policies and regulations when providing nursing care and treatment to beneficiaries. Attend sections meetings in-services and training (excluding military training) on a regularly scheduled session. Facilitate professional and patient care activities. Interface with the multidisciplinary personnel as needed to ensure appropriateness of referrals. Participate in multidisciplinary team activities. Provides timely and descriptive feedback regarding utilization review issues. Performs data collection and review to identify areas requiring intensive management. Clarify with the Beneficiary Counseling and Assistance Coordinator (BCAC) for instances if a referral is not a TRICARE Covered Benefit. Verify patients are registered in MHS GENESIS/Defense Eligibility Enrollment Reporting System (DEERS); updates demographic information as needed. Provides Right of First Refusal (RFR) determinations for specialty care that can be provided within the MTF using the Capacity and Capability Report and information systems that link the referral to the appointment to the ATC category and standard. Schedule specialty referral appointments to MTF, Direct Care System, within ATC standards. Advise patients of the provider, location, time, and day of referral appointments or requests the patient to call back for appointment information if an appointment was not provided prior to leaving MTF. Provide pre-appointment instructions to patients as indicated. Locate referral requests and ensures appropriate documents are available prior to all specialty appointments. Ensure patients leave MTF with all necessary information appropriate for the referred care episode. Contact patients in event referral requests are invalid, disapproved by second level review/MCSC and reschedules patients as soon as possible or instructs patients of other health care options. Submit referrals to non-network providers to TRICARE ISOS for medical necessity/ appropriateness review. Receive and appropriately forwards clinical phone consult requests from patients. Advise all categories of patients of what their referral/health treatment options are as related to their eligibility and beneficiary status. Coordinate with appropriate work center for travel orders, and non-medical attendants as required. Track referrals to include obtaining reports from MTF, Direct Care System, and network and non-network providers within established standards. The primary responsibility to obtain Network/Non-Network results and return them to the referring provider resides with the MCSC. Document the patients appointment, with whom; either the MTF, another MTF, the Network or with a non-network provider. Document the name of the referring provider/PCM and MTF for purposes of returning specialty results. Follow-up with MTF providers who did not complete referral results within required timelines. Ensure that results from other MTFs and from Network/non-network providers are returned to the referring provider and to the medical record within required timelines and follow up as necessary. Document that paper referral results are properly filed in patients health record. Assist in preparation of monthly reports as indicated. Greet patients, screen, and appropriately route phone calls. Provide requesting provider with administrative assistance. Serve as the central clearing house for providers and patients needing help with referrals. Qualifications: Graduate from an approved National League of Nursing LPN program. Active, unrestricted nursing license in the U.S. jurisdiction Shall have a basic knowledge level including principles of customer service, TRICARE, quality control and risk management, medical terminology, medical forms and records management, anatomy and physiology, guidelines for release of medical information, medical and legal ethics, infection control concepts, applicable systems technology, supply procedures, and information systems.