We are looking for a Technical Support Engineer to provide application support for our laboratory automation and digital software products. In this role, you will work closely with customers, headquarters engineers, and cross-functional teams to ensure smooth installation, integration, and operation of our solutions. You will also provide training, troubleshooting, and feedback to continuously improve product performance.
Job Summary
* Install, configure, and maintain laboratory automation control and digital software at customer sites.
* Provide second-line technical support: troubleshooting, debugging, and issue resolution for automation systems and laboratory software.
* Collaborate with HQ software engineers on feature implementation and optimization.
* Conduct product training and presentations for customers after installation.
* Collect and analyze customer feedback to propose product improvements.
* Contribute to coordination tasks in integrated engineering projects
Key Requirements
* Master’s degree or above in Bioengineering, Robotics, Electrical Engineering, Software Engineering, or related field.
* 1+ years’ experience as a robotics software engineer, automation service engineer, or in a similar technical support role. Outstanding fresh graduates will also be considered.
* Familiarity with at least one programming language is required; strong proficiency in Python/Java is preferred. Experience working with vendor APIs and SDKs for laboratory equipment is a strong plus.
* Strong problem-solving and analytical skills, with attention to detail.
* Interest in laboratory automation, life sciences, or digital engineering solutions
* Excellent communication and teamwork skills, comfortable in cross-functional collaboration.
* Fluent in Chinese and English (written and spoken) – mandatory.