Our client is the operational arm of a corporation, managing its global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, it delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
What your day will look like :
Business Strategy :
* Drive all departments in the company, engaging and inspiring people, developing leadership, and ensuring a good cultural corporate environment.
* Review, redesign, streamline and implement internal processes and / or tools.
* Drive and lead the business transformation, bringing innovation to the table, engaging people, and managing the changes promoted.
* Drive the sales team to increase new customer acquisitions and expand sales to existing clients.
* Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development.
* Negotiate contracts and business models with enterprise companies.
Customer Care / Customer Success :
* Execute an effective, long-term customer success program for clients.
* Implement and maintain client support initiatives.
* Facilitate both in-house and client training sessions.
* Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution.
* Coordinate the administration of annual customer satisfaction surveys and other communication tools.
Research and Development :
* Ensure clear product roadmaps are established, followed, and adapted to meet market needs.
* Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations.
* Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers.
* Facilitate the growth of Product Managers by aligning their activities with job descriptions.
Review with Senior Management and the team :
* Annual, quarterly, and monthly revenue results / forecasts and costs.
* Participate in the development of internal department policies and programs to support quality and growth.
Requirements
About you :
* A natural ability to lead performance and financial health in a business.
* Bring a proven entrepreneurial spirit and pace-setter traits.
* Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus.
* 10+ years of direct cross-functional team management experience and P&L management.
* 5+ years of executive-level experience in a vertical market software company.
* Experience working in either a Software or Technology business as a COO, Managing Director or CEO.
* Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.).
* Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals.
* Excellent Leadership, communication, and organizational skills.
* Energy person with positive attitude.
* Quick learner, with excellent analytical and problem-solving skills.
* A ‘roll up the sleeves’ attitude towards problem-solving.
* Goal-oriented with comfort in setting measurable goals for others and him / herself.
* Comfortable working independently as well as in a team.
* Ability and willingness to create change, passion for continuous improvement.
* 30% travel required for internal and customer meetings.
* At least a professional level of German and English, both written and verbal, is essential.
* Must be legally authorized to work in Germany.
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