About the Role
We are seeking a seasoned Customer Service Team Leader to join our dynamic Energy Solutions team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and ensuring seamless interactions across various departments.
Key Responsibilities:
* Lead a high-performing Customer Service team, fostering a culture of excellence and customer focus.
* Collaborate closely with Sales, Order Management, Plant, and Logistics teams to deliver exceptional customer experiences.
* Spearhead Oracle deployment initiatives and standardize service commitments across the organization.
* Establish and monitor key performance indicators (KPIs) to assess team performance and customer health.
Requirements:
* Proven experience in leading and developing Customer Service teams.
* Ability to translate insights into actionable strategies.
* Grit and High Standards: High degree of initiative.
* Proficient written and spoken German and English skills.
* University degree in Business Administration or completed commercial apprenticeship with several years of job experience.
* Approx. 3-5 years of experience in a comparable position.
Benefits:
* A challenging and responsible role in a fast-growing division.
* Hybrid working model: combination of remote and collaborative office experience.
* Annual holidays: 30 days.
* Fair and dynamic reward package that recognizes your performance and potential.
* Professional growth possibilities & learning opportunities.
* Collaborate with transverse teams and helpful colleagues.
* Contribute to innovative projects.
About Us
We are a leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With over 135 years of experience, we have developed and globally marketed cutting-edge batteries and systems, contributing to the energy transition and driving a cleaner future.