Are you our next ServiceNow IT Operations Management Solution Consultant?
The Cloud People, a Full ServiceNow Lifecycle Partner is growing rapidly in Europe and US. In support of our successful approach to Service Operations excellence, we are looking for a ServiceNow IT Operations Management (ITOM) Consultant to join our team in Germany .
We are looking for people that have;
- Demonstrated experience in guiding and supporting ITOM suite engagements during presales, design and implementation stages.
- Experience in leading at least three full lifecycle ITOM implementations, with specialization and certifications in Configuration Management, Discovery, Service Mapping and Event Management
- Solid understanding of CMDB relationships and hierarchy, CMDB Health (Dashboards) and the CSDM framework
- Expert knowledge of third-party integrations with ServiceNow
- Strong ITSM working knowledge with the ability to articulate the benefits of the integrated ITSM and ITOM approach as part of Service Operations.
- Experience with designing, configuring, and deploying ServiceNow ITOM solutions that meet business requirements and adhere to industry best practices and standards.
- A track record in leading customers through knowledge and requirements discussions and workshops for implementing ServiceNow ITOM.
- Can master both the technical and business side in order to become the bridge that enables technology to solve business needs.
- Can speak fluently German (native) and English
Typical traits of our ServiceNow ITOM consultant’s (one or many of the following):
- 6+ years of ServiceNow related experience
- Excellent ITOM business domain understanding, with the ability to translate theoretical concepts and client requirements into practical solutions that deliver value.
- Strong understanding of ServiceNow architecture, development, and best practices
- Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team.
- Has general IT-infrastructure competence and understanding
- Has strong communication, presentation and report writing skills
- Experience with Agile and Scrum development approaches