Your Responsibilities
Position Summary:
The Student Services Officer plays a key role in supporting the Student Life team by handling general student enquiries across various communication channels and providing administrative and operational assistance. The aim is to ensure a smooth, supportive, and engaging student experience throughout their time at BSBI.
Key Responsibilities:
* Serve as the first point of contact for student enquiries, offering professional and timely support.
* Maintain regular communication with students via email, in person, phone, and other platforms.
* Deliver excellent customer service by ensuring seamless administration and clear communication.
* Issue official letters and documentation (e.g., confirmation of study, visa letters) upon student request.
* Support the enrolment process and assist students with onboarding at the Berlin campus.
* Advise students on BSBI policies and procedures, ensuring clarity and compliance.
* Organise and coordinate student events, including orientation sessions, graduation ceremonies, webinars, and information sessions.
* Coordinate the Code of Conduct and disciplinary procedures, including conducting formal/informal meetings with students and preparing necessary documentation.
* Assist in developing and distributing student satisfaction surveys and work to ensure high response rates.
* Provide guidance on various academic and non-academic matters, such as: Accommodation support, Attendance and interruptions of studies, Life in Berlin, Health insurance and wellbeing.
* Perform other administrative duties as assigned by the line manager.
Your profile
Minimum Qualifications:
* Proven experience in front-line customer service or similar roles.
* Excellent attention to detail and strong organizational and time management skills.
* Proficiency in business correspondence and professional communication with customers.
* Strong working knowledge of the MS Office Suite (Word, Excel, Outlook, PowerPoint).
* Fluency in English (written and spoken).
* Minimum A2 level in German (written and spoken).
* Exceptional interpersonal skills with a customer-service-oriented mindset.
* Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
* Empathetic, open-minded, and highly communicative, with a strong social presence.
Preferred Qualifications:
* Prior experience in student services or administrative roles within an educational institution is preferred.
* Proven track record in student services, customer support, administration, higher education management, or continuing education.
* Ability to think critically and develop new approaches and innovative solutions.
* Creative thinker with the ability to problem-solve and contribute new ideas.
* Strong team player with a proactive attitude and the ability to take initiative.
* Flexible and adaptable, comfortable with shifting priorities and diverse responsibilities.
Why us?
* A multicultural and international work environment
* Opportunities for professional development and career progression
* Comprehensive training and ongoing support
* A positive, collaborative workplace culture
* Performance-based commission structure
* The chance to contribute to meaningful student outcomes and educational impact
Please note: Duties may be subject to change in line with business needs. All employees are expected to uphold the values of BSBI and GUS, and comply with company policies on conduct, equality, health and safety, and safeguarding.
About us
BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 15,000 students at locations in Germany, Europe and beyond.
We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore https://www.berlinsbi.com/ for more information about us!