Service Delivery Manager (m/f/d) | Munich, Germany — Spaceopal
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Main objective of the role is supporting operational services spread across the Galileo Centres GCCs and GSC as well as assuring the Service Delivery in compliance with the Service Levels Agreements (SLA). The role requires liaising effectively across all SPO teams and with other GSOp teams, Design Authority teams (ESA and Industry) and Customer representatives (EUSPA).
Responsibilities
* Coordination of system and segment operation with the service engineering team.
* Coordination of technical and operational System Level aspects with the operations managers (MOMs, SOMs and others) and engineers of the Centers and Segments.
* Ensuring engineering and execution of routine and contingency system level operations (SLOP) associated to system, segment and service evolutions.
* Support overall system and service validation including overall planning, execution and reporting.
* Proactively support Business Continuity tasks in particular during the on–call period.
* Support the Evolution Team in planning and coordinating the overall system migration and service transition.
* Maintain system and service knowledge and information.
* Support continual service and operations documentation improvement based on the System and Service evolutions.
* Support system configuration management.
* Implement start of operations and services with new releases in synergy with the functional line of management.
* Coordinate contingency resolutions at system/service level with the support of the operations managers and service engineering team.
* Provide on–call support.
* Prepare, validate and authorize security procedures as required by operation and SECOPS requirements.
* Test and validate security operations before and after launch of a satellite (e.g. SCTC, KVLT, SIOT, IOV test campaigns).
* Coordinate security operations to support the launch of a satellite.
* Secure operations planning and analysis (routine).
* PRS Service activities coordination (GSMC/GMS).
* Support GSOV and simulation campaign.
* Contribute to operation reporting.
* Coordinate CLA activities with GMS ops, GCS ops, HE, site and service SEC.
* Coordinate and execute the Long–Term Plan and the Mid–Term Plan activities, including collecting activities for Service Provision, planning in three time–frames, informing stakeholders, interface for all GSOp Planning issues, identifying conflicts, pre‑defining plans for disciplines, participating in coordination meetings, supporting the Contracting Authority, deriving LEOP/IOT Timelines, supporting Service Provision Prediction and KPI measurements, tracking planned activities, supporting evolution to an integrated planning, configuration and resources management system, arranging operations and deployment scheduling, supporting resource and availability management for scheduling a consistent plan.
Profile
* University degree (Bachelor or higher) in Engineering, preferably Aerospace.
* Proven working experience in space industry, space operations or satellite services.
* Good knowledge of satellite systems (subsystem as minimum).
* Strong problem‑solving skills.
* Fast decision–making in case of service–impacting problems.
* Ability to work in an intercultural and geographically distributed work environment.
* Excellent written and verbal communication skills.
* Team player skills.
* Available for travels to operator’s/SSEG sites as required.
* Fluent written and spoken English.
* Fluency in standard office automation tools (MS Office, Email, Internet, etc.).
We Offer
* 30 days annual leave.
* Work–life–balance, e.g., flexible working time models and mobile office options.
* Employer–supported pension scheme, job ticket and EGYM Wellpass.
* Employer–supported canteen, free coffee & fruit service.
* Centrally located office.
* Personal development and training options.
* Regular company and team events.
* International working environment, dynamic, multicultural and motivated teams.
Important Note
Please be advised that a valid work permit for Germany is required for non‑EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Information Technology
Industries
IT Services and IT Consulting
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