At Chain IQ, your ideas move fast.
Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.
From our Hamburg office near the Speicherstadt, you will work at the heart of this model – shaping how leading companies manage their global indirect spend.
Your Role
As Global Service Delivery Manager, you will take end-to-end responsibility for one of our major international client partnerships. You own the client’s indirect procurement ecosystem: operations, sourcing, governance, and value creation. This is a highly senior, high-impact role without a direct reporting line. You lead through influence, credibility, and partnership, working closely with executive stakeholders and our global category experts.
You will collaborate closely with specialists in:
1. Logistics & Freight
2. IT & Software
3. Professional Services
4. Facility Management
Together, you ensure that sourcing strategies, contracts, and operations deliver sustainable results.
What You Will Do
5. Act as the senior partner for your client’s global procurement organization
6. Oversee the full indirect spend landscape on behalf of the client
7. Ensure high-quality sourcing, contracting, and operational delivery
8. Coordinate global category experts and delivery teams
9. Lead governance forums, steering committees, and executive reviews
10. Proactively manage risks, escalations, and complex situations
11. Drive continuous improvement using digital and GenAI solutions
12. Ensure transparency on savings, performance, and value creation
13. Build and strengthen long-term client partnerships
In this role, you make outsourced procurement work – strategically and operationally.
What You Bring
14. Strong background in indirect procurement, consulting, or managed services
15. Experience working in complex, multinational environments
16. Senior-level stakeholder management skills
17. A strong service mindset and genuine client orientation
18. Ability to lead without formal authority
19. Structured, reliable, and resilient working style
20. Interest in digital transformation and modern procurement tools
21. Enjoyment of working with expert teams across geographies
22. Fluent English is essential; German or French is a strong plus
Why Join Us
23. Modern office near Hamburg’s Speicherstadt. Opportunity to travel to Switzerland and other global attractive locations.
24. Direct exposure to global executive stakeholders
25. Ownership of large-scale outsourced procurement programs
26. Access to cutting-edge digital and GenAI solutions
27. Collaboration with world-class category experts
28. High autonomy and visible impact
29. International career development opportunities
30. Great Place to Work–certified culture
Here, you don’t just manage processes – you shape partnerships.
Join a truly global team.
We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.
Chain IQ – Create. Lead. Make an impact.
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