L'entreprise Founded in 1981, Japan Experience is the first European tour operator specialising exclusively in Japan. Our mission is to become the go-to brand for anyone who wants to visit Japan, currently looking for a travel consultant for our office in Berlin Description du poste Role Overview Primary responsibilities ● Effective management of sales enquiries ● Liaise with Ops Team to handle all booking aspects, including flights ticketing, accommodation, tours, and activities. (Processing cancellations and amendments) ● Arrange and deliver top quality and complex itineraries ● Cross selling and upselling of all JE services and products ● Ensure client expectations are meet, providing expert advice ● Excellent knowledge of Japan as destination ● Deliver high levels of customer and after sales service Other responsibilities ● Customer after sales related financial activities (Processing payments, refunds and credit notes) ● Dealing with last minute changes ● Dealing with issues and complaints ● Creating travel itineraries and documents ● Representing the company during B2C and B2B events Profil recherché What profile we are looking for : ● Experience travelling or living in Japan ● Eligible to work in Europe ● Live within commuting distance of Wallstraße 9-13, 10179 Berlin, Germany Language Skills ● German: Native or proficient (if you don't speak German please refrain from applying, the position requires full command of the German language) ● English : Advanced (Business conversational level) ● Excellent written communication skills in both English and German Technical IT Skills ● Google drive and documents ● Internet common applications Destination Knowledge ● Good knowledge of Japan (Prefectures, infrastructure, attractions) ● Awareness of Japanese culture and society Soft skills ● Reliable & punctual (able to work and arrive on time) ● Attention to detail ● Excellent presentation and organisational skills ● Ability to prioritise workloads ● Target-driven and strategic attitude with the ability to work towards KPIs ● Strong problem solving and multitasking skills ● Flexibility to work evening and weekend shifts (if necessary) Réf: 7b734064-49f2-4d59-b22d-0bbc5a2e65d2