Chief Customer Officer Job Opportunity
We are seeking a seasoned customer experience leader to develop and execute a customer-centric strategy that drives business growth and enhances customer satisfaction.
About the Role:
The successful candidate will oversee the end-to-end customer journey, from product development to delivery and post-sales support. They will work closely with cross-functional teams to identify customer needs and pain points, and develop solutions that meet their evolving expectations.
They will also be responsible for leading the transformation of our customer service model, ensuring that we provide a seamless and personalized experience across all touchpoints.
In this role, they will have the opportunity to shape the future of our company and make a lasting impact on our customers' lives.
Responsibilities:
* Develop and execute a customer-centric strategy that aligns with business objectives
* Lead the customer experience team in designing and delivering exceptional customer experiences
* Collaborate with cross-functional teams to identify customer needs and develop solutions
* Oversee the transformation of our customer service model to deliver a seamless and personalized experience
* Measure and analyze customer feedback and sentiment to inform business decisions
Requirements:
* 8+ years of experience in a similar or related position, with a management component
* Solid experience in consulting and in the financial sector
* Customer orientation as well as social challenges are at the center of your interests
* Strong interpersonal and communication skills
* Critical and analytical thinking skills, decision-making abilities, and strong synthesis capabilities
* Proficient in English
What We Offer:
* A stimulating environment where continuous training allows you to constantly enrich your skills and develop your employability
* A socially responsible employer that acts in favor of social causes as an investor and company
* A responsible company with a voluntary policy to recognize and value individual differences in an inclusive work environment