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Customer relationship management professional

Ratingen
beBeeCrm
Inserat online seit: 4 Juli
Beschreibung

About the Role

We are seeking a seasoned Customer Relationship Management (CRM) professional to lead our sales and marketing strategy in the Building Solutions & Technologies business area.

As a CRM Manager, you will play a crucial role in bridging the gap between our German sales and marketing teams and the European team.

Main Responsibilities

* Develop and implement projects to enhance our CRM capabilities.

* Collaborate with marketing to refine customer segmentation and targeting strategies.

* Manage Salesforce accounts, providing essential user support and ensuring seamless system operation.

* Facilitate system changes through comprehensive testing and validation.

* Work closely with sales teams to maximize Salesforce data for revenue growth.

* Create training materials and deliver workshops to empower Salesforce users.

* Generate actionable reports and dashboards to inform management decisions.

* Ensure regional activities align with enterprise initiatives, enhancing operational effectiveness.

Requirements

Essential Skills and Qualifications

* Minimum 4-5 years of experience in a similar CRM role, with a proven track record of success.

* Administrator experience in Salesforce.com in a larger company, with expertise in setup and maintenance.

* Fluency in German and proficiency in English, with excellent communication skills.

* High degree of team spirit, flexibility, strong problem-solving skills, and curiosity.

* Proficiency in using MS Office 365, with ability to adapt to new tools and technologies.

* Ability to meet goals on time in a fast-paced environment, working with great accuracy and attention to detail.

Preferred Qualifications

* Relevant completed degree or comparable training, demonstrating expertise in CRM and sales.

* Experience from a matrix organization, with ability to navigate complex systems and processes.

#LI-Hybrid

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