Patrique Mercier Recruitment JP is thrilled to present an exciting opportunity for a German Speaking Customer Care Agent for an international Consumer Goods Manufacturer in a hybrid work setting in Greece!
In this role, you will leverage your language skills and customer service expertise to support our clients in providing exceptional service. As a German Speaking Customer Care Agent, your primary focus will be on responding to customer inquiries through various channels while ensuring satisfaction and building long-term customer relationships. If you are enthusiastic, customer-oriented, and looking for a role that offers both freedom and responsibility, we invite you to apply!
Responsibilities
* Effectively communicate with German-speaking customers via phone, email, and chat, providing outstanding support.
* Handle customer inquiries and resolve issues with professionalism and efficiency.
* Document customer interactions accurately in the CRM system.
* Collaborate with team members to ensure seamless service delivery.
* Participate in training sessions to stay updated on products and services.
* Gather customer feedback and provide insights to management for service improvement.
* Contribute to a positive team culture and assist in onboarding new team members.
Requirements
* Fluency in German and English, both spoken and written.
* Excellent interpersonal and communication skills.
* Knowledge over Technical Troubleshooting is advantageous.
* Prior customer service experience is preferable.
* Proficient in using customer service software and CRM systems.
* Ability to adapt to a hybrid work environment, managing time effectively.
* A proactive attitude and willingness to learn.
Benefits
* Private Health Insurance
* Training & Development
* Performance Bonus
* 2 Extra Salaries Per Year
* Fully Paid Training
* Great Salary
* Fully Paid Relocation Package ( flight, transfer and hotel )
* Monthly Team Events