Responsibilities
1. Assist the Retention team in managing the customer renewal process to enhance customer satisfaction and retention rates.
2. Collaborate with account managers to gather and analyze customer feedback, identifying trends and insights that inform retention strategies.
3. Support the preparation of reports and dashboards to communicate key performance indicators (KPIs) related to renewal rates and customer satisfaction to stakeholders.
4. Help develop and implement communication strategies to effectively engage customers throughout the renewal process.
5. Contribute ideas and insights during team meetings to enhance customer retention initiatives and promote long-term loyalty.
6. Assist in maintaining accurate records of customer interactions and renewal documentation.
Requirements
7. Enrolled student at a university or college in Business Administration, Marketing, Customer Relationship Management, or a related field.
8. Fluency in English is mandatory; additional languages are a plus.
9. Strong interpersonal and communication skills, with the ability to build rapport with customers.
10. Excellent organizational skills and attention to detail to manage multiple priorities effectively.
11. Ability to analyze data and generate actionable insights for customer retention.
12. Proficiency in Microsoft Office Suite (especially Excel) is a plus.
13. Motivated to learn and grow in a fast-paced environment.
What we offer
14. Contract location would be Göppingen, Germany
15. Make an impact! Take on responsibilities and contribute to real-world projects that drive sales performance.
16. Our Work Students in Germany receive a monthly salary of €1,390.00 for a 20h/week, €1,112.00 for a 16h/week, and €1,200.00 for an Intern position.
17. Looking to gain practical experience as part of a mandatory internship? Or perhaps you need flexible tasks alongside your studies? Join us in a role that fits your needs! We also offer Bachelor and Master Thesis options.
18. Fixed Student Contract with an above-average salary and trust-based working hours.
19. Make yourself at home! We embrace a casual office atmosphere where you can dress comfortably and enjoy breaks in our various lounge areas.
20. Hungry for knowledge? Our TeamViewer Library features a diverse selection of industry-related books, and our E-Learning Center is accessible 24/7.
21. We celebrate our cultural diversity! Our colleagues come from over 70 countries and speak more than 40 languages.
22. Work hard, play harder! Enjoy company celebrations, team events, and other social gatherings.
23. We provide travel subsidies for all students, whether you use private or public transportation.
24. Attractive workstations with modern ergonomic equipment, along with fruits, soft drinks, sports offerings, and various corporate benefits await you!
25. At our HQ, you’ll have access to an office canteen with subsidized lunches and a terrace with BBQ facilities.
26. Our students are the potential employees of "tomorrow" – After your studies, you will have excellent chances of starting a full-time job with us.