For our Boutique in Frankfurt we are looking for a Client Advisor
Job description
She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities:
* Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
* Assist customers accordingly with Etro selling ceremony
* Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
* Ensure the achievement of the Store goals, enhancing and developing the business
* Build and strengthen relationships with customers by developing CRM strategies
* Establish good group dynamics, through efficient communication
* Contribute to manage the visual display of the products in accordance with Etro visual guidelines
* Help ensuring the products replenishment and physical inventory of merchandise
* Follow Company grooming, accordingly with Etro standards and policies
Key Requirements
* Deep passion for fashion and luxury
* Experience in a similar role within fashion retail companies
* Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
* Ability to adapt to different customers
* Team-playing attitude
* Strong communication skills
* Ability to work in a dynamic environment
* Fluent in english. Another language is a plus