VP / Head of CSM EMEA | 250-300K EUR OTE | Dusseldorf | Series B (profitable) international SaaS company
In 2021, I met the founders of this scale-up. They saw a way to revolutionize ticketing.
4 years later, they received 2 funding rounds, reached profitability, went international (US and EU), attracted fantastic SVP-level leadership from top companies, and grew to 180 people, becoming the dominant leader in the market.
The best part? They just got started.
They have a fantastic culture that values entrepreneurial thinking, cross-functional teamwork, trust, autonomy, and customer impact. At the moment, they are going through a high-growth and professionalisation phase, and look for a (people-first) VP CS to help manage this change while growing the department.
In the next 6-12 months, you will:
* Lead 7 CSMs, and grow this team (6 in DACH, 1 in France - among other countries)
* Manage the segmentation of SMB, Commercial, and Enterprise
* Build segmented teams & install team leads whilst growing to 2nd-level leadership.
* Optimize KPI's structure and performance (engagement, adoption, retention, renewal)
* Work closely with Sales leadership, the EVP of CX, the Founders, and Pre-Sales / implementation
* Coach and manage hands-on
Salary & Benefits
Salary Range: €250,000 – €300,000 OTE (60/40 or 70/30 split)
+ equity + travel budget and many benefits
Environment info:
* CSMs are true product managers (not focused on growth)
* They run implementation, adoption, QBR's and renewal conversations
* Key Collaborators: Sales Engineers, Account Executives, Product, and Migration Specialists
* Segments scale: 5-25K ARR / commercial: 25-250K ARR / Enterprise: 250K+ ARR
Must-Haves Requirements for this role
* 3+ years of leadership experience managing CS or AM teams
* Proven track record of managing Enterprise accounts with complex 6-figure deals
* Executive presence with the ability to engage confidently with C-level stakeholders
* Experience building and hiring CS or AM teams from scratch
* Empathetic, customer-first approach with analytical skills and structured thinking
* Experience in a high-growth VC-backed SaaS environment
* German + English fluency
* Able to work from Dusseldorf 3-4 days a week (travel budget available)
You've read all this way, you might as well apply! 🚀 🙌