CD Leycom’s EU Clinical Applications Specialist (CAS) will be responsible for the management of all day-to-day aspects of supporting the use of CD Leycom’s pressure-volume loop (i.e. PV Loop) products. Successful candidates will be forward-thinking, anticipate needs and be able to work well in a fast-paced environment; both independently and as part of a collaborative team.
KEY RESPONSIBILITIES
· Deliver exceptional user support and an unrivaled customer experience in the hemodynamic space
· Educate and train customers and internal stakeholders on CD Leycom’s products
· Assist in product troubleshooting and customer support inquiries
· Serve as a subject matter expert on PV loop hemodynamics at trade shows and corporate events
· Support the sales organization in new site identification, site initiation, continuous clinician training, and case support
· Partner with the marketing team to identify the changing needs of clinical customers
· Contribute, review, and identify areas of improvement in the ongoing efforts to improve product instructions and support materials; develop and implement new training materials and support resources
· Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants
· Conduct and manage Post Market Surveillance (PMS) for use of CD Leycom’s products
· Provide feedback to Management team on customer feedback for new product development
· Conduct product demos and installations for new and prospective customers
EDUCATION AND EXPERIENCE
· Bachelor's degree required
· Must be based in Europe (preference to the Netherlands or Germany)
· A minimum of 1+ years of experience providing clinical support/training in pre-clinical or clinical surgical environment
· Demonstrated expertise and familiarity working in the cardiac surgery suite, OR, CathLab, EP lab, and/or ICU is preferred
· Proven ability to effectively train and educate clinicians on new technologies
· Ability to travel up to 30% with frequent overnights required
· Medical device/ Industry experience preferred
· Conduct duties and responsibilities in accordance with all local and EU laws and regulations governing the medical device industry required
· Moderate understanding of cardiovascular anatomy, pathology and physiology
· Conduct NT software and Salesforce CRM experience strongly preferred
QUALIFICATIONS
· Patient-centric mindset that operates with a sense of urgency to support clinicians and the patients in their care
· Able to adapt to a rapidly changing environment
· Excellent communicator of technical and clinical information
· Able to maintain poise and composure in highly stressful situations
· Maintains strict attention to detail and strong organizational skills
· Interacts professionally with all organizational levels
· Manages competing priorities well in a fast-paced environment
· Team-mentality with a proven ability to work cross functionally to achieve common goals
· Maturity and comfort in self-directing on site activities
· Continuous learner that stays up to date on the latest technology, industry trends, evidence, and cardiac catheterization best practices
· Strong organizational skills to coordinate multiple activities across multiple sites and deliver with high quality
ABOUT CD LEYCOM
At CD Leycom, we are passionate about the discovery of underlying characteristics of Heart Failure, structural heart disease, and hemodynamic function through advanced pressure-volume loop hemodynamics. CD Leycom provides the world's only pressure-volume loop system, The Inca, which is approved for clinical use. This technology is actively being used worldwide by various "Hemodynamic Centers of Excellence" that choose to be on the front line in battling cardiovascular disease.
CD Leycom is an Equal Opportunity Employer committed to a diverse workforce. CD Leycom will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law. CD Leycom maintains a drug-free workplace.
Post Date: 16 June 2025