LinkedIn is the worldu2019s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. Weu2019re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture thatu2019s built on trust, care, inclusion, and fun u2013 where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. u202f u202f We are looking for a Manager, Customer Success to lead one of our DACH customer success teams in retaining our customers by making them incredibly successful with our Hiring products and data. As a leader to this team, you will manage and grow a team of customer success professionals who are focused on a specific segment of accounts. You will model clear forecasting of risks, maintaining oversight of top renewals and their health. You will be responsible for the success of your team in delivering results for client adoption and engagement, satisfaction, and account retention. You will help your team prioritize effective strategies to help our customers become and feel successful. You will also be adept at inspiring team and talent as well as being a thought leader in your field.u202f u202f u202f Responsibilities: u202f Team and Talentu202f Manage a team of Customer Success Managers (individual contributors) Attract, hire and retain great talent, and ensure they are successful by leveraging an alwaysbecoaching mindset Build and maintain a healthy pipeline of talent to attract for future roles in your team Support other Customer Success teams in the region, and partner closely with their managers u202f Customer Centricity Maintain and develop a deep understanding of our Hiring products, DACH market and industry knowledge to be able to guide your team through difficult customer engagements Participate directly in customer meetings, including executive stakeholder engagement, to mitigate renewal risk Business Leadership Maintain oversight on top renewals and renewal health, allowing meaningful contributions to forecast accuracy and plan achievement.u202f Be a champion of change. Lead by example, embracing change and inspiring those around you to join you on the journeyu202f Coach your team to metrics to ensure achievement of CSM activity and customer outcome targets Execute on department-level goals, including churn reduction, user adoption, product (AI-) feature adoption, and team development Identify opportunities which help evolve our post sales engagement model, including, but not limited to, the development of systems, tools, process and behaviours Lead initiatives for the region and drive operational excellence with data and insightsu202f u202f Cross Functional Partnership Partner closely with sales and marketing leadership for your segment and geography to align goals and incentives for the overall health of LinkedInu2019s business Be a key input, representing Customer Success, in global and regional programmes which span cross function and line of business Basic Qualifications: u202f Fluent inu202fGerman and Englishu202f 8 years of customer facing experience in a SaaS businessu202f 4u202fyears of people management and leadershipu202fexperience in a customer successu202for sales capacityu202f u202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202fu202f Preferred Qualifications: u202f Knowledge of the Recruitmentu202for Learning and Developmentu202findustryu202fisu202fa strong advantageu202f Experience in recruiting, learning and development or talent managementu202fu202f Strong knowledge of the DACH and EMEAL landscape, and how it fits into a global organisationu202f Experience implementing new processes,u202fworkflowsu202for other large business initiatives within an organisationu202f Excellent communication, organizational, project management and time management skillsu202f Experience working in global organizations, with a skill set to connect global strategy to regional impactu202f Proven ability to build and maintain strong relationships with internal and external stakeholders, including senior leadership, cross-functional teams, and regional partners. Exceptional communication and influencing skills, with the ability to tailor messaging to different audiences and drive alignment across global and regional priorities. Experience facilitating cross-functional collaboration, ensuring stakeholder buy-in and successful implementation of initiatives across departments and geographies. Experience analysing datau202fandu202ftrends tou202fidentifyu202fproduct or service-growth opportunitiesu202f Experience leading change management efforts, including stakeholder readiness, communication planning, and feedback loops. Experience analysing data and trends tou202fidentifyu202fproduct or service-growth opportunities Expert knowledge of MS Office (Outlook, Word,u202fPowerPointu202fand Excel)u202fand adoption of AI tools (e.g. MS CoPilot) Proficient inu202fMicrosoft Dynamics or other CRM toolsu202f, Gainsight or other Customer Success Tools Suggested Skills Relationship Building Stakeholder Managementu202f Leadership Global Data Privacy Notice for Job Candidates u200b Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.