Online marketplaces have never been this awesome.
About the Role
As a Seller Performance Manager, your mission is to optimize long-term seller success and ensure a healthy, growing marketplace. Balancing strategic initiatives with hands-on operations, you will directly impact our marketplaces reputation and sustainability by ensuring core KPIs are consistently met and sellers thrive.
Your Responsibilities
1. Empower Sellers: Build trusting relationships through regular touchpoints (calls, presentations, visits) and collaborative KPI tracking.
2. Drive Performance: Develop and execute strategies to boost NPS and Seller Account Health, championing a strong customer-centric mindset.
3. Connect the Dots: Act as the central hub across internal teams and external partners to resolve complex operational roadblocks.
4. Analyze & Optimize: Continuously track marketplace metrics to turn raw data into actionable performance improvements.
5. Expand Horizons: Identify and unlock new cross-border selling opportunities.
6. Ensure Smooth Operations: Optimize order fulfillment processes and oversee accurate seller payouts.
7. Protect the Marketplace: Enforce compliance guidelines to maintain a high-quality, healthy seller ecosystem.
You've got
8. Bachelor’s degree or relevant vocational training.
9. Experience in E-Commerce and a solid understanding of the marketplace business model.
10. Familiarity with data analysis tools (e.g., Excel, Power BI) and the ability to interpret data to derive actionable insights.
11. Strong relationship-building and sales-oriented skills, including presentation, negotiation, and persuasion.
12. Clear, precise, and professional communication skills.
13. Proficiency in the language of the assigned country.
We've got
14. Innovative product and exciting career opportunities in an agile environment with a start-up mentality
15. A diverse and vibrant international environment of 70+ different nationalities
16. Flexible working hours and hybrid working with also flexible home office policy
17. Full support from METRO Group – our mother company
18. Metro Card for shopping at discounted rates & company discounts with renowned brands
19. JobRad and JobTicket programs for commuting
20. Health and wellbeing support
21. Language courses subsidy for professional growth
22. Attractive referral program
23. Team events, MeetUps, and TechTalks
24. And much more
About us
We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.