We are looking for a creative and detail-oriented Virtual Cruise & Tour Agent to join our expanding travel team. In this fully remote role, you will work closely with clients to design personalized cruise and tour experiences from start to finish. If you have a passion for travel, love planning detailed itineraries, and enjoy creating unforgettable journeys, this is the perfect opportunity for you!
Key Responsibilities:
* Itinerary Design: Develop customized cruise and tour plans tailored to each client’s preferences, including accommodations, excursions, transportation, and dining options.
* Client Consultations: Conduct virtual meetings or calls to understand clients’ travel interests, expectations, and budget.
* Supplier Coordination: Collaborate with trusted cruise lines, tour operators, and travel vendors to secure the best options and pricing.
* Booking Management: Manage all cruise and tour bookings and confirmations, ensuring accuracy and a smooth planning process.
* Customer Support: Provide support throughout the planning process and during travel, handling changes or emergencies professionally.
* Travel Research: Stay current on cruise and tour trends, destination updates, and seasonal offers to enhance itinerary recommendations.
* Post-Trip Engagement: Follow up with clients after their trips for feedback and encourage repeat bookings or referrals.
Qualifications:
* Experience in travel planning, hospitality, or customer service is a plus.
* Strong attention to detail and excellent organizational skills.
* Effective communication and problem-solving abilities.
* Comfortable using online booking tools and conducting virtual consultations.
* Self-motivated and able to work independently from home.
* Passionate about travel and helping others explore the world.
What You’ll Get:
* Remote, flexible work schedule.
* Access to industry-leading tools, vendors, and exclusive perks.
* Travel discounts and training opportunities.
* Supportive and collaborative team environment.