Customer Success Manager (m/w/d) – SoSafe (Cologne, North Rhine-Westphalia, Germany) SoSafe has the ambition to become the leading human risk management provider in Europe. Our award‑winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025 – we invite you to be part of the solution. How you’ll make a difference As a Customer Success Manager, you are the primary advocate for our Spanish and Italian customers, dedicated to ensuring they derive maximum value from the SoSafe product suite. Your mission is to bridge the gap between our technology and the customer’s security goals, acting as a trusted advisor rather than a vendor. By focusing on adoption and strategic alignment, you transform the user experience into measurable business impact, fostering deep‑rooted loyalty through proven success. Your responsibilities include: Proactively partner with customers to define clear success criteria and build tailored engagement plans to reach their security awareness goals. Advise clients on best practices for cybersecurity awareness, helping them design and execute effective internal safety cultures. Lead impactful Business Reviews that move beyond metrics to demonstrate tangible ROI and security improvements SoSafe provides. Serve as the "Voice of the Customer" by synthesizing user feedback and sharing actionable insights with the Product Development team to influence the roadmap. Monitor health scores and adoption trends to proactively support customers who are not yet realizing the full potential of the platform. Build advocacy and community, cultivating strong relationships that turn satisfied users into brand advocates, and identify opportunities for case studies and reference sharing. Guide customers through the deployment of awareness campaigns, ensuring they are optimized for high engagement and behavioural change. What makes you a great fit: Deep passion for user‑centric problem solving and helping customers achieve their desired outcomes. 2+ years of experience in Customer Success, Account Management or Consulting, with a proven track record of driving product adoption and communicating value delivery. Excellent written and spoken Spanish, Italian, and English skills, able to articulate complex security concepts to both technical and non‑technical stakeholders. Analytical mindset – translate technical features into business benefits and use data to tell a compelling story about customer progress. Stakeholder management – navigate complex organisations and manage multiple internal and external stakeholders across various projects. Experience in a SaaS environment and curiosity about evolving technology and the cybersecurity landscape. Collaborative spirit – thrive in a dynamic, fast‑paced team environment where continuous learning and knowledge sharing are prioritized. What we offer Work/life balance: flexible hours, 33 vacation days. Wellbeing and financial support: access to Open Up, corporate discounts. Connection & community: virtual events, collaborative team activities, and opportunities for local meet‑ups. Tech equipment, referral bonuses, dog‑friendly HQ. Perks and benefits listed above are for full‑time employees and may vary slightly by office location. These are a sample – you’ll learn more during the interview process. About Us At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest‑growing security awareness scale‑ups worldwide, we leverage behavioural science and data‑driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs such as Highland Europe and Global Founders Capital, we’re rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose‑driven environment that values innovation, diversity, and collaboration, then this is the place for you! #J-18808-Ljbffr