Job Description
Administrator Hotline (f/m/x)
Make individual mobility more enjoyable and sustainable by advancing technology and people - Als einer der Top-100-Automobilzulieferer weltweit gestaltet Webasto den Wandel der Branche durch Know-how und zukunftsorientierte Lösungen aktiv mit. Dabei wollen wir Mobilität mit allen Sinnen erlebbar machen und arbeiten für mehr Komfort, Wind im Haar, die perfekte Temperatur zu jeder Jahreszeit und Fahren mit gutem Gewissen – für eine sichere und nachhaltige Zukunft. Wir erfüllen Mobilität mit Freude – bist du dabei?
You can look forward to these exciting tasks:
* Receiving incoming inquiries from retailers and service partners by phone and email
* Advising customers on Webasto products, technical issues, and services
* Documenting inquiries in Webasto systems (CRM)
* Creating and applying question guides for standard inquiries
* Preparing data for internal issue tracking
Participating in training courses to continuously improve knowledge
This is what you bring to us:
* Completed technical vocational training (technician, master craftsman)
* Professional experience in the technical field, ideally in the automotive aftermarket
* Experience in using documentation systems (e.g., CRM)
* Communication skills, confident handling of customers on the phone
* Interest in continuous improvement of customer communication and further training
* English language skills
Applications from qualified individuals with disabilities are expressly welcome.
Your contact person:
Gabriele Bernhard, People & Organization Neubrandenburg
Get to know us here and find out why we are passionate about attracting talent to Webasto.
We look forward to receiving your online application
Benefits
Flexibles Arbeitsmodell
Work Life Balance
Karriere & Entwicklung
Gesundheit & Pflege
Arbeitskultur & Umfeld
Zusätzliche Benefits