Senior Service Delivery Manager Job Description
As a Senior Service Delivery Manager, you will be the central point of contact for clients, ensuring exceptional service delivery and timely resolution of client queries. Your mission is to develop and implement strategies that enhance client satisfaction and loyalty.
Key Responsibilities:
* Manage client relationships and ensure customer satisfaction by being the preferred point of entry for all client requests.
* Monitor client queries and respond promptly to resolve issues.
* Collaborate with cross-functional teams to identify areas for improvement and implement changes.
* Develop and maintain knowledge of client needs and preferences to provide tailored solutions.
* Communicate effectively with stakeholders to ensure seamless service delivery.
* Prepare and present performance metrics to evaluate service quality.
* Participate in quality reviews and contribute to process improvements.
Requirements:
* Minimum 5 years of experience in fund accounting or a related field.
* Strong knowledge of the fund industry and regulatory requirements.
* Excellent communication, negotiation, and interpersonal skills.
* Ability to work independently and as part of a team.
* Fluent in English, with proficiency in French and/or Italian an advantage.
Benefits:
* Opportunity to work in a dynamic and collaborative environment.
* Professional development and growth opportunities.
* Competitive compensation and benefits package.
What We Offer:
* A comprehensive onboarding program to support your transition.
* Ongoing training and development opportunities to enhance your skills.
* A supportive team environment that fosters collaboration and innovation.